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What is Trade-in?
Trade-in your old phone for cash or money off your contract
- Choose your payment – get cash in the bank or money off your contract
- Get even more for your phone if you get a new contract or upgrade
- Get paid the same day when you trade-in at a Phone Shop
- Get paid as soon as we receive your phone if you Trade-in online
How much can you get for your phone?
Tell us about your phone and we'll tell you what it's worth.
Choose your payment
Get cash in the bank or a voucher code for your new contract or upgrade.
Send us your phone
It's easy, we'll give you a pack with all the info.
Get your payment
Once we get your phone, you’ll get your cash or voucher code in 1 working day & you can use it straightaway.
How to Trade-in at a Phone Shop
How much can you get for your phone?
You’ll get a guaranteed price from us in store.
Go home with your new phone
Put the payment towards a new phone or upgrade and take it home today.
…or, take the money instead
You’ll have the cash in your bank the next working day.
You can Trade-in at all our stores.
The small print
Here are our full Terms & Conditions
Frequently asked questions
Who can Trade-in with Tesco Mobile?Can I Trade-in even if I'm not with Tesco Mobile?Yes, absolutely. We accept mobiles from any UK network.Can I Trade-in if my phone is locked to a non-UK network?Sorry, we can't recycle phones locked to a non-UK network at the moment.
PricingHow much is my phone worth?Find your phone on our Trade-in page, answer the questions and we'll let you know how much you can get for it.Will I definitely get the price you give me online?As long as you send your phone to us within 14 days of placing your Trade-in order online, and the phone's in the condition you told us it was, then you'll get the same price.
PaymentHow do I get paid?These are the ways you can choose to be paid for your Trade-in:
Voucher code – to get a new pay monthly phone
Once we've checked your phone, we'll text and email you a unique voucher code the same day. You can use this straightaway to get a new phone in one of our Phone Shops, on our website or over the phone (0800 030 4422 for upgrades or 0800 433 4990 for new customers).
As long as we get your phone before 1pm, we'll transfer your Trade-in cash into your account on the same day, otherwise it'll be the next day.What is Anytime Upgrade and how can I use Tesco Mobile Trade-in to help me upgrade earlier?
Anytime Upgrade is a different type of contract, which separates out your phone payment and your usage payment. This means that you can pay off your phone at any time and then get an earlier upgrade.
When you Trade-in with us, you can choose to put the money towards the cost of an upgrade. This means you can get the latest phone before your contract's up. Just choose the pay monthly voucher code option when you Trade-in. When you get your code you can use it to buy your new pay monthly phone either in one of our Phone Shops, on our website or over the phone (0800 030 4422 for upgrades or 0800 433 4990 for new customers). It'll be valid for 12 months too, so you can always wait for the next big launch before you use it.
If you have any Trade-in credit left over after paying for your new phone or upgrade, we'll add it as a bill credit to your Tesco Mobile account and it'll pay off your phone and usage payments equally. If you'd rather use it all to pay off your phone, just give us a call on 4455 from your Tesco Mobile phone and we'll sort that out, meaning you can upgrade sooner next time.What if I don't want to wait and send in my current phone before getting a new contract?If you choose to Trade-in online then you'll need to send your phone to us before we can confirm the value and send you your pay monthly voucher code. If you want to get a new phone the same day, please come and see us in store instead.Is there an expiry date for the pay monthly voucher code?Yes, your pay monthly voucher code will be valid for 12 months from the date that we issue it. We'll email and text you the code, which you can use in any of our Phone Shops, on our website, or over the phone (0800 030 4422 for upgrades or 0800 433 4990 for new customers).Can I update my payment choice after placing my order?Yes, just email us at firstname.lastname@example.org, or give us a call on 0333 7000 100 (Monday-Friday 8am-9pm, Saturday 8am-8pm, Sunday 10am-6pm) and we'll change it for you – as long as the payment hasn't already gone through.What if my bank details are wrong?If your Trade-in payment isn't showing in your account after 2-3 working days, please email us at email@example.com or give us a call on 0333 7000 100 (Monday-Friday 8am-9pm, Saturday 8am-8pm, Sunday 10am-6pm) and we'll sort it out for you.What if the contact details I give you are wrong, will I still get my voucher code?If you've sent us your phone and you haven't heard back from us after 5 days, please email us at firstname.lastname@example.org or give us a call on 0333 7000 100 (Monday-Friday 8am-9pm, Saturday 8am-8pm, Sunday 10am-6pm) and we'll sort it out for you.What if I lose my voucher?We'll email and text you your voucher code, so you've got it in two places. However, if you can't find it just give us a call on 0333 7000 100 (Monday-Friday 8am-9pm, Saturday 8am-8pm, Sunday 10am-6pm) and we'll let you know what it is. Please try to keep your voucher code safe, because it's really the same as cash and if someone else uses it, we can't give you another one.
Sending us your phoneHow should I pack my mobile?
If you're planning to send us your mobile, then please wrap it up well in a box so it doesn't get damaged on the way to us.
- Remove the SIM card, all accessories and any SD card
- Reset the phone to wipe all your data (see below for how to do this)
- Wrap and pack your mobile carefully, including the order summary that we'll send you
- Use the original box it came in, if you have it
- Attach the free postage label and get proof of postage from the Post Office – this is your insurance for up to £100
- Or for extra peace of mind, particularly if your phone's worth more than £100, we recommend using Special Delivery and sending it to:
Tesco Mobile Trade-in
Lyme Green Business Park
When you trade your phone in, we'll send you a pack with all this info in it too.If I use the free postage label, how long will it take to get to you?It can take up to 3-5 days for your package to be delivered to us using the free postage label. We'll email and text you as soon as we've got your phone.How do I wipe the data from my phone before I send it to you?
These instructions will work with most phones. You can also use our online device guides for more help. Simply find your phone's make and model then choose ‘performing a factory reset'.
Android: For versions before Android 4.0, press the Menu key from the Homescreen and select Settings > Privacy > Factory data reset. You'll get a warning screen. Scroll toward the bottom and tap ‘Reset phone'. If you want to wipe an SD card you've got in the phone, also check the box next to ‘Erase SD card'.
Android 4.0 or later
Go to Settings and look for ‘Backup and reset'. Tap that, and then on the next screen, tap ‘Factory data reset.' You'll get a warning screen along with a list of all the accounts you're currently signed into.
iOS (iPhone and iPad)
Go to Settings > General > Reset and then tap ‘Erase all content and settings'. (This is specifically for Version 5; the process may differ slightly for other versions.)
Windows Phone 7
Go to the Home screen, then tap the Application Menu Key and select Settings > System > About and tap the ‘Reset your phone' button.Should I remove all the accessories too? Or will I get more money for the accessories?
Your phone's value will be the same with or without the accessories and we can't return them to you, so make sure you keep everything you want, including any SD cards.
We just need the phone and battery. We don't need the charger, manual or anything else. You don't have to send us the original packaging either, but it's a good way to protect your phone in the post if you can use it.Do I need to send the SIM card?No, please take the SIM card out before you send us your phone. If you do send us a SIM card, we can't send it back to you. Make sure you transfer everything you need from your phone and SIM, like contacts and photos, before you send it to us.Do I need to pay to send my mobile to you?
For phones under £100
We'll send you a free postage pack with a label, or you can print the free postage label yourself if you prefer. At the Post Office, you must ask for proof of postage, which will include the tracking code from the label - this will insure your phone for up to £100.
For phones over £100
For phones that we've valued over £100 we recommend you use Royal Mail Special Delivery, which you will need to pay for yourself. Please make sure you include the order summary in the box with your phone, so we know who it's from.
For Special Delivery, please send your phone to:Tesco Mobile Trade-in
Lyme Green Business Park
We can't accept responsibility for any phones we don't receive.
Please note: we can't return any additional packaging you send us with your phone.I can't click back to the order confirmation page to print my free postage label. What can I do?Don‘t worry, we‘ve sent you a confirmation email, which has the returns address label attached, along with the order summary that you need to put in with your phone if you send it special delivery. If you need us to resend your confirmation email, please email us at email@example.com, or give us a call on 0333 7000 100 (Monday-Friday 8am-9pm, Saturday 8am-8pm, Sunday 10am-6pm).Will you let me know when you've received my phone?We'll email and text you (depending on what you chose) to let you know that we've got your phone and when your payment will be made.How long do I have to send my phone to you before the price offer expires?Your online quote last 14 days. If it's been more than 14 days since you placed your order, we'll be in touch to send you a new quote and you can let us know if you're happy to go ahead.Will the price you offered change between placing my order and receiving my payment?Your quote lasts for 14 days. When we get your phone, we'll check it and as long as it's how you described it, you'll get the same price. We'll let you know if we need to revise the price based on the condition of the phone and you'll have 2 days to accept our new offer or we can send your phone back to you free of charge. If we don't hear from you within 2 days, we'll assume you're happy with the new price and make the payment by the method you chose.Is there a limit to the number of phones I can Trade-in?There's no limit, but please don't send more than two phones in one package.Do you do security checks on Trade-in phones?
Yes, we use a service called CheckMEND to check all the phones that come to us for Trade-in, which tells us if a phone's ever been reported as blocked, lost or stolen.
Phones identified in these checks can't be traded-in and we can't send them back to customers either. We'll let you know if this happens to a phone you send in.
If you want to try and resolve it, you'll need to email firstname.lastname@example.org with your Trade-in certificate ID, which you'll get if your phone fails the checks.What happens to my phone once I've sent it to you?If your phone's in good working order it'll be refurbished and sold on for reuse as an affordable means of communication, mainly in developing countries. Phones that can't be repaired are sent to be recycled. The precious metals and other components that can be reused are extracted and any remaining materials are smelted for energy recovery.
General helpMy phone isn't on your Trade-in list. What can I do with it?Sorry but if your phone's not listed, you can't trade it in with us. It might be worth checking other phone recycling schemes instead.How do I find out the make and model of my phone?For some mobiles you can find this info on the outer case. If not, then you can take the cover off and look under the battery, if it's removable. The details are usually on a sticker there. If you still can't find the details we'll give you hand. You can email us at email@example.com or give us a call on 0333 7000 100 (Monday-Friday 8am-9pm, Saturday 8am-8pm, Sunday 10am-6pm).How can I find out the memory size of my iPhone?
Go to Settings > General > About and under the Capacity section you'll see the number of GB available for storage on your iPhone.
Please note: this will always be lower than the 8, 16, 32 or 64GB advertised. This is because the operating system is already pre-loaded onto the phone and will take up to 2-3GB of storage, so please round it up to the nearest option on the website.I've placed an order for the wrong phone model, can I update it?Yes, please email us at firstname.lastname@example.org or give us a call on 0333 7000 100 (Monday-Friday 8am-9pm, Saturday 8am-8pm, Sunday 10am-6pm) and we'll update it for you.Can I cancel my order once I've sent you my phone?If you contact us before we process your payment, then we'll be able to cancel it. As soon as you realise you want to cancel, please email us at email@example.com or give us a call on 0333 7000 100 (Monday-Friday 8am-9pm, Saturday 8am-8pm, Sunday 10am-6pm) and we'll see if we can cancel your Trade-in.How do I know if my phone has been water damaged?
If your phone has been in contact with or submerged in water at any point then it will most likely be water damaged. The grading questions on the device page will give an estimate of what your phone will be worth if it's been water damaged.
If you're still not sure, we'll be able to check and confirm this when we get your phone and we'll update the value of your phone based on our checks. If you aren't happy with this value we'll return your phone to you free of charge.My device is faulty, can I still trade it in?Yes, we can accept broken or faulty phones. To see how much your device could be worth you can answer the questions on the Trade-in page online. This will give you an updated value based on any faults with the phone.How do I find out the IMEI number of my phone?You can find out the IMEI number by dialling *#06# on your phone, and it will come up on your screen.How do I check the status of my order?To check the status of your order, please email us at firstname.lastname@example.org or give us a call on 0333 7000 100 (Monday-Friday 8am-9pm, Saturday 8am-8pm, Sunday 10am-6pm) and we'll give you an update.How do I know if my phone is in ‘working order'?
It's in working order if you can switch it on and off, the screen isn't damaged, and it hasn't been damaged by water.
If you're not sure, please use the option to get a more specific valuation if your phone's damaged.
We check all phones that we get and we'll let you know if we find any faults in the phone you send to us.
Why didn't my phone pass the CheckMEND security checks?
We're governed by the recycle code of practice and part of that is our obligation to use a service called CheckMEND. It's a database system that we use to check if a phone is registered as blocked, lost or stolen.
We can't return or pay for phones that fail CheckMEND. If want to find out more, please email email@example.com, quoting your report ID number.
If you can get the phone unblocked, please email us at firstname.lastname@example.org quoting your report ID number and we'll continue with your order.
We will hold onto your phone for 28 days to give you the chance to resolve it. After that we'll recycle it responsibly.
iOS Activation LockWhat's Activation Lock on iOS?
If your iPhone uses iOS7 or higher, it'll be locked to your iCloud account with Apple's Activation Lock, which makes it more difficult for anyone else to use or sell your iPhone, iPad, or iPod touch if you ever lose it. It starts working the moment you turn on Find My iPhone in iOS. With Activation Lock, your Apple ID and password will be required before anyone can:
- Turn off Find My iPhone on your device
- Erase your device
- Reactivate and use your device
This means that if you don't turn Activation Lock off when you Trade-in your phone, no-one else can use it, and you won't be able to get a payment for it.How do I know if I have the Apple Activation Lock on?You can use Apple's iCloud checker to find out whether your phone is locked to your iCloud account – https://www.icloud.com/activationlockHow do I remove Apple Activation Lock / iCloud from my mobile?
You need to reset your iPhone, removing your iCloud account, before you send it to us. If your iPhone isn't reset, we won't be able to offer the full price as it'll be locked to your Apple ID and we won't be able to use the iPhone functions.
Resetting is simple and won't affect your Apple ID or anything linked to your iTunes/iCloud account. It'll only unlock and erase the data from your iPhone – all your photos, music and other content will still be stored in iCloud, but you can double check it's all backed up if you want extra peace of mind.
Just follow these instructions: https://support.apple.com/en-gb/HT201351What if I've forgotten my Apple ID password?If you've forgotten your password, you can reset it at appleid.apple.com or by contacting Apple Support and verifying your identity. Once your password has been reset, it'll work normally with Find My iPhone and Activation Lock.I've already sent you my phone and forgot to remove my Apple Activation Lock. What can I do?iPhones let you remove Activation Lock remotely. Just follow these instructions: https://support.apple.com/en-gb/HT201351
Android Activation LockMy Android phone is connected to my Google account. Do I need to remove it?Yes, if your phone's still connected to your Google account you'll need to remove it before sending it to us. If your phone's still connected when we get your phone, we won't be able to offer the full price as it'll be locked to your account and we won't be able to use the phone.How do I disconnect my Android phone from my Google account?Please go to ‘Settings' on your Android phone to disconnect your phone from your Google account.I've already sent you my phone and forgot to disconnect my Android phone from my Google account. What can I do?
With Android phones you can't disconnect from your Google account if you don't have the phone with you. Your phone will have a lower value if it's still connected to your Google account, so when we get your phone we'll email you a new offer. Then you need to decide whether to accept the new offer or ask us to send your phone back free of charge.
If you ask us to send your phone back you'll then need to disconnect it from your Google account through the ‘Settings' menu on your phone, and start the Trade-in process again.