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Just cap your bill and relax
You can put a cap on your monthly bill, so it'll never be higher than you expect.
This gives you complete control of how much your bill is each month. You can use your phone safe in the knowledge that your bill will never surprise you.
The extras can add upSometimes you might need to do extra stuff like:
- Texting or calling premium numbers
- Using more than your monthly minutes, texts or data
- Calling abroad
How to cap your contract
- Choose your monthly tariff
- Choose your monthly safety buffer (the most you want to spend on extras), from £2.50 to £40
- We'll make sure your bill is never higher than your tariff + safety buffer
- You get peace of mind that you'll never overspend
- Your questions:
Why should I add a safety buffer?
So that you can gain complete control over your mobile costs. Your safety buffer will give you freedom to use more than your monthly tariff if you want. And you'll always have the flexibility to move your safety buffer up or down.
How would I spend more than my tariff amount?
You'll only be charged more than your tariff amount if you use things not included in your monthly allowance, such as extra minutes, texts or data, calling or texting premium rate numbers, using your phone or tablet abroad, making international calls. This will come out of your safety buffer.
With a Capped contract, you'll never be allowed to use more than the safety buffer you've chosen.
What's the right safety buffer for me?
It's really up to you. Say you never want to spend more than £15 a month. Pick a £10 tariff and give yourself a safety buffer of £5. Or, if you never want to spend more than £40, give yourself a £30 buffer. The choice is yours.
Can I change my safety buffer?
Yes, you can change it in the App, by logging into your online account or by calling 4488.
What happens if I use up all my safety buffer?
We'll send you a text when you've nearly used up your safety buffer. Then we'll text you again when you've used it all up.
If you use up all your safety buffer, you can still use any minutes, texts or data you've got left in your monthly allowance. You just won't be able to use any extra minutes, texts or data, or do anything not included in your allowance. You'll still be able to receive calls and texts.
To keep using your phone or tablet for everything, you can make a one-off payment towards your bill or you can see if you can increase your safety buffer.
What if I use data abroad?
If you pick a safety buffer of £40 or less, we'll limit the total amount you can spend on data, calls and texts abroad at £40 in your bill month.
If you pick a safety buffer higher than £40, you're accepting that you could spend over £40 on data abroad. But we'll still apply the total safety buffer you've chosen for all minutes, text and data, whether you're in the UK or abroad.
Before you travel, you might want to consider turning off data roaming. Data costs 45p/MB in the EU and £8/MB outside the EU.
How do I get a safety buffer?
When you're buying your phone or tablet online, just tick the 'Yes, cap my bill please', then choose your safety buffer amount. You can change this in your App or in your online account any time.